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|Date Posted||February 13, 2018|
Applications are invited for the following position:
Specific Purpose Contract: 39 hours per week
Location: Thurles resource Centre, Thurles, Co Tipperary
Closing Date: Thursday, 22nd February 2018
1. JOB PURPOSE
The purpose of the job is to promote and support independent living and community integration personal development and work opportunities for service users. To assist the Manager in the development, implementation and delivery of quality customer focused and cost effective community services to service-Users at an appropriate time and setting. This includes the provision of individual programmes and activities to meet the needs, choices and abilities of service-users.
2. MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE/TRAINING/KNOWLEDGE
Formal Education / Training
A Third level graduate, health and social care equivalent
MAPA, Autism Awareness Training, Occupational First Aid, Manual Handling BSc./BA in a relevant field
Registered Behaviour Technician
Experience of working with adults with disabilities
Experience of the design and delivery of individual programmes for people with disabilities or those who are marginalized
Well-developed people management skills, with proven experience of building, leading and motivating a team.
Experience in the promotion and support of independent living and community integration for service users.
Experience in the development of employment and community based opportunities.
Experience of facilitation, implementation and review of person centred plans.
Experience of managing and maintaining a focus on Health, Safety, Hygiene and good housekeeping user’s guidelines in a service setting and ensuring best practice.
Experience in the development of relationships with stakeholders in the provision of health & social care services.
Awareness of budget management and cost control.
Skills and Knowledge
Excellent communication, interpersonal, organizational, logistical and management skills.
Ability to manage behaviours that cause concern.
Track record of liaising with service users and their families to ensure the best quality of care.
A champion of Person Centred Planning and Individual Action Plans.
A specific interest in the development of services, activities and programmes to cater for the needs of persons with an intellectual disability and/or a dual diagnosis and behaviours that challenge.
Ability to establish and maintain networks within the local communities.
Ability to provide line management support to other support staff.
Strong IT Skills.
Ability to sign off and review reports as appropriate.
Maintain a quality monitoring system.
Ability to work under pressure.
Ability to establish and maintain good relationships with external agencies.
Use appropriate communication skills when supporting a person with autism or additional support needs.
Recognise when a person with autism is experiencing stress and anxiety and support them with this.
Recognise sensory needs and differences of a person with autism and support them with this.
Support families and friends and make best use of their expert knowledge of the person.
3. JOB DUTIES AND RESPONSIBILITIES
Build trusting relationships and communication with service users, facilitating them to identify their goals, strengths and needs.
Support service users to establish and enhance their natural support circle.
Supporting service users to identify the community based supports they would like to avail of and work with service users to identify practical solutions to any barriers to accessing these supports.
Provide service users with accessible information on available community based supports, ensuring all activities and supports are monitor and are maintained at an appropriate pace to ensure sustainability.
To advocate on behalf of and support self-advocacy for service users in a number of settings, including, with family, HSE, community groups etc.
Development and completion of positive risk assessments
Research and devise Community Profiles, sourcing activities in service user’s communities.
Develop and maintain partnerships with local organisations.
Building community capacity with a view to develop more inclusive communities
Facilitate the continual review of service user progress
Where appropriate, participation in activities as a means of motivating service users to take part.
4. COMMUNICATION AND WORKING RELATIONSHIPS
Typical Level of Interaction
☐ Standard: Typical interaction is to request and provide information. Courtesy, tact and effectiveness are required.
☐ Advanced: Influence using logic and facts. Communication is important but not critical to the achievement of job objectives.
X Expert: Win the hearts and minds, changing opinion of people. Critical in achieving the job objectives.
Primary Audience (Internal)
Integrated Services Manager
Level of Audience (Internal)
☐ Clerical / Operational
☐ Supervisory / Junior Professional
X Middle Management / Seasoned Professional
☐ Senior / Top Management
Primary Audience (External)
Level of Audience (External)
X Clerical / Operational
☐ Supervisory / Junior Professional
☐ Middle Management / Seasoned Professional
☐ Senior / Top Management
5. KEY DIMENSIONS AND RELATED JOB RESULTS
Responsible for the operational management and ongoing development of services supporting people with complex needs. These are customer focused and cost efficient, and operate within Person Centred Planning frameworks and processes.
Responsibility to line manage a large team across a large geographical area.
Responsibility to manage service budgets and ensure proper budgetary controls are in place.
6. OPERATING ENVIRONMENT
This role requires the job holder to:
Be action orientated; enjoying working hard and seeking challenges with an ability to act and react as required, even in circumstances of limited/incomplete information.
Be flexible regarding working hours and travel in order to meet the operational needs of the service and organisation.
Participate in an on-call rota, as required.
Flexibly adapt to take on other reasonable duties/projects if required by the ISM.
Full, driving licence with a minimum of 2 years’ experience is essential.
7. KEY COMPETENCIES
A commitment to living the organisational values of Team work, Dignity, Justice, Advocacy and Quality
Building Relationships and Communication
You modify your communication approach to suit the needs of a situation/ audience.
You actively listen to the views of others.
You liaise with other groups to gain co-operation.
You negotiate, where necessary, in order to reach a satisfactory outcome.
You maintain a focus on dealing with colleagues and service users in an effective, efficient and respectful manner.
You are assertive and professional when dealing with challenging issues.
You express yourself in a clear and articulate manner when speaking and in writing.
Judgement and Decision Making
You effectively deal with a wide range of information sources, investigating all relevant issues.
You understand the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc.
You identify and understands key issues and trends
Correctly extracts & interprets numerical information, conducting accurate numerical calculations
Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence
Management and Delivery of Results
You take ownership of tasks and are determined to see them through to a satisfactory conclusion.
You are logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation.
You constructively challenge existing approaches to improve efficient customer service delivery.
You accurately estimate time parameters for project, making contingencies to overcome obstacles.
You minimise errors, reviewing learning and ensuring remedies are in place.
You maximise the input of own team in ensuring effective delivery of results.
You ensure that proper service delivery procedures/protocols/reviews are in place and implemented.
Promoting Choice, Independence, Health and Wellbeing
You work with individuals to identify the care and support:
they can and wish to undertake themselves;
that can be provided through the individual’s support networks;
that needs to be provided by yourself and others within and outside your organisation.
You identify opportunities to provide choice to individuals.
You promote individual’s rights to comment, complain or make suggestions to ensure choice and wellbeing.
You coach and encourage others to reinforce positive behavioural goals in their relationships with individuals.
You advance the individual through services and/or programs to foster independence and well-being to support self-directed living.
You provide up-to-date information to support individuals to make informed choices about the care and services they receive and coach others on how to do the same.
Respect for others
You contribute to identifying methods and processes that ensure each individual is valued and respected.
You work with individuals, key people and others to identify the cultural heritages, backgrounds, personal experiences and beliefs of individuals.
You work with individuals and colleagues to identify aspects of the environment, practice and behaviour that are beneficial to creating an inclusive culture for everyone.
You work to ensure that the work environment is positive and supportive and that all staff members operate in a way that promotes the dignity and respect of individuals and their colleagues.
You respond appropriately where people are found to be excluded.
You provide active support to enable individuals to participate and manage their own lives.
You identify, with individuals, the needs and preferences they want you to present on their behalf.
You ensure that neither you nor the individuals will be compromised by your working on their behalf and that any information you communicate on their behalf is correct.