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Head of Operations – HQ

at Comfortkeepers (view profile)
Location Dublin 1, Ireland
Date Posted October 6, 2017
Category Medical administration
Job Type Permanent

Description

Head of Operations
OUR MISSION 
At Comfort Keepers our mission is to provide your loved one with the highest quality of life that is achievable.
We treat each of our clients with the respect and dignity they deserve, as though we were caring for a member of our own family
OUR VALUES 
The values to which we aspire on a daily basis are:
Quality: To place Quality at the core of everything we do
Caring: To be Caring and understand the feelings of our clients, customers and staff
Professionalism: To be Professional in everything we do
Continuous Improvement: To continuously identify areas where we can do better and change
We are currently seeking a Head of Operations to join our company to assist in honouring our mission statement whilst staying true to our core values.
The Person:  
3rd Level Business/ Healthcare Management Qualification or equivalent
Strong multi-site leadership experience
Experience managing large teams
Responsible and accountable
Attention to detail and Accuracy
Strong IT & administrative skills
Strong communication and interpersonal skills
Outstandingly strong communication skills, proven negotiation skills and the ability to influence and lead
The Position 
Servicing a countrywide network of offices and reporting to the Operations Director, The Head of Operations (HOO)  will take responsibility for managing all aspects of day to day operations. They will be responsible for ensuring that all projects to improve services are implemented and monitored to help and facilitate the growth of the business while maintaining a high level of customer service.
Core Responsibilities:  
Management of area managers on a daily basis, ensuring the highest level of care to customers and support to office teams and carers
Resources Management and Logistics
Mentoring and training area managers to achieve goals and outcomes
Coaching the area managers to manage the performance of their teams
Ensuring policies and procedures are adhered to and regular audits are conducted
Participate and or lead process improvement initiatives
Key Areas for Results:  
Customer satisfaction
Customer retention and growth
Achieve targets for growth
Effective management of area managers
Recruitment / training and integration of required operational staff
Introduction of new value add services
Strong communication and interpersonal skills
What we can offer you: 
Competitive Salary
Performance Related  Bonus* (Subject to terms and conditions)
Mobile Phone
Laptop
Fuel Card
Benefits:  
Incentive Schemes
Annual Leave Increment with Long term service*
Life Assurance*
Health Insurance*
Learning & Development
Social events
Training & Support: 
Educational Assistance
3 day induction training program inclusive of patient and manual handling
Full training provided – role specific
In-house QQI FETAC Training
Regular updates and communication emailed through Office Newsletter
Health & Wellbeing: 
Employee Assistance Programme
PRSA Scheme
Wellness Programme
*(Subject to Terms and Conditions)
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