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Community Support Worker – Clonard

at Rehab Group (view profile)
Location Wexford, Ireland
Date Posted February 9, 2018
Category Health care assistant
Job Type Permanent


Permanent Contract: 15 hours per week

Location: Wexford Resource Centre, Clonard, Co Wexford

REQ: #5528

Closing Date: 16th February 2018





To assist in the delivery of individualized community support packages to a number of clients with intellectual, physical and or mental health disability some of whom may present with behaviors’ that challenge.  Supporting clients in their community and some in their own home, working towards optimizing their social, psychological, intellectual, domestic, community living and daily living functioning





Formal Education / Training

  ·       Minimum FETAC Level 5 preference is for Health and Social Care or equivalent.

·       Willingness to participate in RehabCare mandatory and further development training programme Work Experience

  ·       Minimum of one year work experience in the area of disability

·       Previous experience of working in the Community or in clients homes

·       Experience of working 1:1 in clients homes and in the community

·       Experience of promoting self-advocacy

  Skills and Knowledge

  ·       To support individuals with independent living skills

·       To maintain a basic knowledge of first aid/personal care and to implement good hygiene practices

·       Strong IT and reporting skills

·       Full clean driving license

·       Flexible with regard working hours in order to meet the needs of the clients.

·       Understand and knowledge of intellectual, physical and mental health disability





  Job Area 1.       To plan, develop, implement, monitor and review appropriate educational, recreational and occupational programs within the community or in their own home ensuring best practice in line with up to date research regarding improving people Quality of Life. To liaise with families, the multidisciplinary team and key community based personnel in the pursuit of accessible community activities for clients. 2.       To document information, update records, and complete necessary paperwork for communication and accountability purposes. 3.       To ensure all interaction with clients is approached with dignity, respect, equality and incorporates choice 4.       To ensure delivery of a quality service by designing, implementing, and reviewing quality monitoring systems appropriate to requirements of each individual, providing personal assistance in all aspects of everyday living skills, carrying out any duties necessary to ensure the comfort and hygiene of clients. 5.       To enshrine the concept of independent living to include and assist clients in the selection of their meal menu, in the cooking of their meal and eating, promoting personal choice at all times; and facilitating and enabling clients to integrate with the local community and access local resources. 6.       To ensure the privacy and confidentiality of clients at all times. 7.       To comply with health and safety legislation and ensure the safe use of appliances and equipment. To follow Risk assessments that are agreed and in place.






Typical Level of Interaction

  X  Standard:  Typical interaction is to request and provide information.  Courtesy, tact and effectiveness are required.

☐    Advanced:  Influence using logic and facts.  Communication is important but not critical to the achievement of job objectives.

☐  Expert:  Win the hearts and minds, changing opinion of people.  Critical in achieving the job objectives. Primary Audience (Internal)

  Service users, other service Providers

  Level of Audience (Internal)

  X  Clerical / Operational

☐  Supervisory / Junior Professional

☐  Middle Management / Seasoned Professional

☐   Senior / Top Management Primary Audience (External)

  Stake holders, Families, other service providers.

  Level of Audience (External)

  X  Clerical / Operational

☐  Supervisory / Junior Professional

☐  Middle Management / Seasoned Professional

☐   Senior / Top Management



  • To comply with health and safety legislation.
  • To maintain a basic knowledge of first aid/personal care and to implement good hygiene practices.
  • To ensure the privacy and confidentiality of clients at all times.
  • Attendance at training as deemed appropriate by the management of the service.
  • To promote and be actively involved in teamwork at all times.
  • To participate in creating a nurturing and supportive environment for service users.
  • To liaise with families, the multidisciplinary team and other personnel as directed by the Community Services Manager.




  • A flexible shift system will operate
  • A full, clean driving license, with a minimum of 2 years’ experience is required.



A commitment to living the organisational values of Team work, Dignity, Justice, Advocacy and Quality Leadership and Teamwork

  ·       You consult and encourage the full engagement of the team, encouraging open and constructive discussions around work issues.

·       You get the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise.

·       You value and support the development of others and the team.

·       You encourage and support new and more effective ways of working.

·       You deal with tensions within the team in a constructive fashion.

·       You encourage, listen to and act on feedback from the team to make improvements.

·       You actively share information, knowledge and expertise to help the team to meet its objectives. Building Relationships and Communication ·       You actively listen to others and try to understand their perspectives/ requirements/ needs.

·       You understand the steps or processes that colleagues must go through and can clearly explain these.

·       You are respectful, courteous and professional, remaining composed, even in challenging circumstances.

·       You can be firm when necessary and communicate with confidence and authority.

·       You communicate clearly and fluently when speaking and in writing. Judgement and Decision Making ·       You effectively deal with a wide range of information sources, investigating all relevant issues.

·       You understand the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc.

·       You identify and understands key issues and trends

·       Correctly extracts & interprets numerical information, conducting accurate numerical calculations

·       Draws accurate conclusions & makes balanced and fair recommendations backed up with evidence Management and Delivery of Results ·       You take responsibility for work and see it through to the appropriate next level.

·       You complete work in a timely manner.

·       You adapt quickly to new ways of doing things.

·       You check all work thoroughly to ensure it is completed to a high standard and learn from mistakes.

·       You write with correct grammar and spelling and draw reasonable conclusions from written instructions.

·       You identify and appreciate the urgency and importance of different tasks.

·       You demonstrate initiative and flexibility in ensuring work is delivered.

·       You are self reliant and use judgment on when to ask manager or colleagues for guidance.

· Promoting Choice, Independence, Health and Wellbeing

  ·       You use services and supports to foster improved well-being, confidence, self-esteem and independence.

·       You are focused on the promotion of well-being and independence and help individuals to regain/retain/maintain independence and control over their lives.

·       You identify and give information, advice and support about health and well-being that is relevant to the needs of the individuals.

·       You review and help individuals to review the services and supports your organisation has provided for them.

·       You encourage and support individuals to examine aspects of their lives and environment that affect their health and well-being and to select positive options to promote their own health and well-being.

·       You support individuals to communicate their views and preferences regarding their current and future health and well-being needs and priorities. Advocacy ·       You identify, with individuals, the needs and preferences they want you to present on their behalf.

·       You ensure that neither you nor the individuals will be compromised by your working on their behalf and that any information you communicate on their behalf is correct.



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